Help & Support Page

Listing Submissions:

With the popularity of the free Bronze Star listing, the review process can take some time. It is “Important” for a business to spend the time in the creation of their listing by passing the qualifications, following the recommendations and requirements mentioned on the sign up form. This will ensure the quickest approval time for their business listing to be published.

Listing Pending:

Why is my listing still pending?  The most important steps when signing up for a business listing on City Top 10 is reading the Qualifications needed for approval as these guidelines must be met for listing consideration.

These “Important” steps are mandatory so it’s worth it to spend the time to carefully read the listing descriptions and to include all the required information on the sign up page. Our listing pages are designed to feature a minimum of 3 business photos in the gallery. Plus 1 featured image that will be shown on the listing cards throughout the website and when shared as a link. We suggest using images from a businesses social media profiles.

Failure to upload the required images needed to complete the listing will keep the listing in a pending state. A review of the images and information will determine if the business listing qualifies for approval.

The listing will remain in a pending state if the required images and information are not uploaded for review. The time limit to make the necessary edits while pending is 30 days then the listing and information will be deleted.

Image Sizing:

Mentioned in the sign up page is the suggested image sizing for the best viewing experience of the listing. We care about the quality and authenticity of the listings when viewed on our directory.

We understand that resizing and renaming your images can be a task but the benefits are best represented back towards your business. A good marketing tip is to rename your images to best describe the image or include your business name as your listing photos can be displayed on the internet.

Understanding the Listing Plans:

The Bronze Star Listing is a full page ad-free business listing offered as a free 1 year trial to get started. Available to nominated businesses and new business registrations that qualify. All registered businesses go through the review process in order to qualify for publishing.

The Bronze Star supports one single business listing. Multiple locations need to be unlocked by purchasing a premium listing plan such as the Silver or Gold.

A second listing can then be awarded a 1 year free trial Bronze Star plan.

A business can upgrade from a Bronze to an Indexed Silver Star or Gold listing at any time using their dashboard-listings section.

Claiming a Listing:

The easiest way to claim your listing or a listing is to simply sign up on the City Top 10 main page to create your account profile.

Once your profile has been created, locate your listing or the listing in which you want to claim. On the listing page located on the right side *click on the text that says Claim Now! A verification window will appear where you need to add the information requested. Your best email is very important in this step. In the verification box simply type in your business category *Example: Bakery, Hair Salon, Plumbing etc.

After this process is completed please wait for an email that will be sent to you with a link so you may place your order for the Silver or Gold Star listing plan.

Please look carefully on the order page as there are sections that need to be selected to proceed to the next step. The following page will also need to have the “Terms and Conditions Box Checked” in order to proceed.

Once purchased you will have claimed your listing and an Invoice will be sent to you. Any troubles or issues please contact us right away and we can guide you through the process.

How to Edit Your Listing:

*Important! If you applied for a business listing and it’s still pending? the most common reasons are the required information was not completed or was missed. *Images! As mentioned above and throughout the website the minimum amount of images to add for listing approval are as follows. 3 business photos for the listing gallery, 1 featured photo that will be shown as your main business listing image and 1 business logo.

There are a couple of ways to edit your listing when you are logged in to your account. If you missed adding the required amount of  images or text and your listing continues as pending you can still login and edit your listing following these tips below.

Login or Sign in Troubles:

There are several different ways to sign in at the City Top 10 website. You can login directly using the main City Top 10 registration form or you can now sign in using social networks such as Google, Twitter and Facebook accounts. If you are having troubles logging in, please read the troubleshooting tips below or contact us directly for help.

1. If you have signed in on the City Top 10 main page using your social account but you have noticed the sign in icon at the top right of the screen is not showing you are logged in. Simply select another page away from the main page or view a listing and you will notice that you are logged in and you can click on your profile picture to see your dashboard. Sometimes the site can experience slow load times and lag when signing in.

2. Security – We use Re-Captcha and other login security measures to ensure our website is safe for all who sign up or sign in. This is necessary for the security of this website on the world wide internet.

3. Security – We use additional security measures to help protect our website against multiple login attempts that could be interpreted as spam or attacks. If you have troubles signing in or cannot seem to login at all please contact us and let us know. Accidental blocking of a legitimate i.p. address can happen when multiple logins are attempted within a short time.

If You Have Noticed an Issue or Have any Questions or Concerns:

Please let us know so we may answer your question or address an issue immediately. Send us a message using the Contact Us button below.

Thank you!